Welcome to CHARJO, a modern and user-friendly recharge platform designed to make your life easier with assured discounts on every recharge. At CHARJO, we prioritize convenience, affordability, and security, ensuring seamless recharges for all your mobile needs .

We specialize in high-quality, custom visiting card printing that makes a lasting impression. Our services offer a wide range of designs, finishes, and paper options to suit your brand. Whether you're a startup or an established business, we ensure your cards reflect professionalism. Fast turnaround and affordable pricing are our commitment to you. 

In addition to our innovative recharge service &printing services ,  we are proud to introduce the Jogi Affiliate Programme. This unique opportunity allows users to join our platform and order free visiting cards by becoming part of our affiliate network. Whether you’re an individual looking for opportunities or a small business owner aiming to expand your reach, our Jogi Affiliate Programme offers an exciting way to connect, share, and grow with CHARJO.

Registered under  MINISTRY OF MICRO, SMALL AND MEDIUM ENTERPRISES ,  (UDYAM-OD-16-0002144 ), we’re committed to growth, innovation, and continuous improvement every single day. At CHARJO, we strive to combine technology, affordability, and community-building with our intuitive services and exciting affiliate opportunities.

Join us today to experience the ease of assured discounts and explore the benefits of becoming part of the Jogi Affiliate Programme. Together, we’re making recharges smarter, simpler, and more rewarding.

CHARJO – Connecting through trust .

Welcome to Charjo

By accessing and using our website and services, you agree to comply with the following terms and conditions. Please read them carefully before proceeding.

1. Services Offered

At Charjo, we offer the following services:

• Mobile Recharge: Instant mobile recharge for various network providers. We provide a wide range of recharge options for prepaid and postpaid customers.

• Visiting Card Printing: Custom-designed business cards tailored to meet your branding and professional needs. Our service includes design, printing, and delivery of high-quality business cards.

These services are subject to availability. We reserve the right to modify, suspend, or terminate any service at our discretion.

2. Customer Responsibilities

• Accurate Information: You are responsible for providing accurate and complete information when placing orders for mobile recharges and visiting card printing. Any incorrect details may result in delays or issues with fulfilling your order.
  
  

• Payment Obligations: All payments must be made in full before any service is processed. We accept secure payment methods, and once an order is confirmed, the transaction will be processed immediately. Prices may change, and we recommend reviewing all order details before confirming payment.
  
  

3. Payment Processing

Payments for all services are processed securely through our third-party payment gateway. We do not store any sensitive payment information. Your credit card or bank details are securely handled by the payment processor, and we follow industry-standard security practices.

• Mobile Recharge: Once a recharge is processed, it is non-refundable. Please verify the mobile number and recharge amount before completing the transaction. In case of issues with the recharge, please contact customer support within 24 hours for assistance.
  
  

• Visiting Card Printing: Orders are processed after payment is received. If there is a printing error or defective product, you may request a reprint or refund within 7 days of receiving the product. Refunds will not be provided for design-related issues once approved by the customer.
  
  

4. Delivery & Turnaround Times

• Mobile Recharge: All mobile recharges are processed instantly. However, delays may occur due to issues with the network or the telecom provider. We are not responsible for delays caused by external factors.
  
  

• Visiting Card Printing: Orders are typically processed within 3-5 business days. Delivery times depend on your location and selected shipping method. Occasionally, delivery may be delayed due to high demand, courier issues, or unforeseen circumstances.

5. Disputes & Resolutions

If you encounter any issues with our services, please contact us immediately. Our customer support team will review your case and provide a solution:

• Mobile Recharge Issues: If your recharge is unsuccessful or not reflected in your account, contact us within 24 hours for resolution.
  
  

• Visiting Card Printing Issues: If you receive an incorrect or defective order, please inform us within 7 days of delivery. We will either reprint the cards or issue a refund for defective products.
  
  

6. Customer Support

Our customer support team is here to assist you with any inquiries or issues.

We are available Monday to Saturday, 9 AM to 6 PM, and strive to respond to all queries within 24 hours.

7. Privacy & Data Security

Charjo is committed to protecting your privacy. We collect personal information only for processing orders and improving our services. We do not share your data with third parties, except when necessary for payment processing or fulfilling your order.

8. Modifications to Terms

We reserve the right to modify or update these terms and conditions at any time. Any changes will be posted on this page, and it is your responsibility to review them periodically. Continued use of our services after modifications constitutes acceptance of the new terms.

9. Limitation of Liability

While Charjo strives to provide high-quality services, we are not liable for any direct, indirect, or consequential damages arising from the use or inability to use our services. This includes, but is not limited to, losses related to mobile recharges, delivery delays, or printing errors.

By using our services, you acknowledge and agree to these terms and conditions.

Effective Date: 1st December 2023
Last Updated: 21st  December 2023

At Charjo, we are committed to providing high-quality services and customer satisfaction. We understand that there may be situations where you may need a refund, and we aim to address your concerns promptly and fairly. Below is our Refund Policy, which outlines the circumstances under which refunds will be granted.

1. Mobile Recharge Refunds

• Non-Refundable: Once a mobile recharge has been successfully processed, it is non-refundable. We encourage you to double-check the mobile number, recharge amount, and provider details before completing the transaction.
  
  

• Issues with Recharge: If you encounter any issues where the recharge does not reflect on your mobile account or if there is a technical failure, please contact our customer support within 24 hours of the recharge transaction. We will investigate the issue in collaboration with the telecom provider and, if necessary, take appropriate action to resolve the problem. However, please note that we cannot guarantee a refund for network-related issues beyond our control.
  
  

2. Visiting Card Printing Refunds

• Defective or Incorrect Products: If you receive a defective product or if there is an error in printing (e.g., incorrect name, wrong design, etc.) that was caused by Charjo, you may request a reprint or refund. Refund requests or reprint requests for defective products must be submitted within 7 days of receiving the printed cards.
  
  

• Design Approval: Please note that once you approve a design for printing, any errors in the design that you approved will not be eligible for a refund. We strongly recommend reviewing the design thoroughly before approval.
  
  

• Refund Process: If you are eligible for a refund, the amount will be credited back to the original payment method. Refunds typically take 5-7 business days to process, depending on your bank or payment provider.
  
  

• Non-Refundable Services: Refunds will not be provided for design-related issues if the customer has approved the design prior to printing or for printed orders that are correctly printed but not as per the customer’s expectation (e.g., preference for a different paper type, color variation, etc.).
  
  

3. How to Request a Refund

If you believe you are eligible for a refund, please follow these steps:

1. Contact Customer Support: Reach out to our customer support team at  8144246806  with your order details and a description of the issue.
   
   

2. Provide Proof: For defective or incorrect products, we may request photos of the product to help us assess the issue and process your refund request.
   
   

3. Resolution: After reviewing your case, we will inform you of the resolution (refund or reprint) within 3-5 business days.
   
   

4. Exceptions to Refund Policy

Please note that refunds may not be granted under the following circumstances:

• If the customer provides incorrect or incomplete information during the ordering process (for mobile recharge or visiting card printing).

• If there is a delay in delivery caused by the customer’s failure to provide accurate shipping details.

• If the customer changes their mind after the order has been processed or printed, especially after approving the final design for visiting cards.

5. Customer Support

If you have any questions or concerns about your refund request, or if you need assistance with processing a refund, please contact our customer support team:

Our support team is available Monday to Saturday , 9 AM to 6 PM and will strive to resolve your concerns promptly.

Effective Date: 1st January 2024
Last Updated: 1st January 2024

Thank you for choosing Charjo We aim to provide you with the best possible service and ensure that any issues you face are resolved quickly and fairly.